Return Policy

  • Returnable products may be returned within 30 days of purchase.
  • Custom products are not returnable.  However, we will rework these items to the customer's satisfaction at no additional charge within 30 days of purchase.
  • Must be unused and in original packaging with all parts/accessories.  All items are inspected before any refund/replacement is issued.
  • Due to the products we carry being considered medical devices, we cannot accept returns on products that have been used, due to sanitary reasons.
  • Must have original sales receipt.
  • If a mismate pair of shoes is ordered, the upcharge applied to the order is non-refundable in the event of a return.
  • Defective products will be repaired or replaced (at our discretion) at no extra charge.
  • Items returned for reasons beyond being defective or damaged are subject to a 15% restocking fee, and shipping is non-refundable.  Return shipping is also the responsibility of the customer.
  • If shipping the items for return, ship to the address below:

Elite Medical Equipment and Supplies, LLC

Attn: Returns

407 NE 76th Terrace

Gladstone, MO 64118

Damaged or short shipments

  • If there is a shortage in your shipment you must contact us within 5 days of receipt at (816) 468-1041.
  • If the shipment arrives damaged, contact the carrier within 5 days of receipt.  You must file the damage claim with the carrier.
  • You are responsible for claim processing.
  • Be sure to save the product packaging.